2013년 10월 26일 토요일

Joseph Stembridge's blog ::...Buddhism Realities, Drug Firm Transparency Called Into..., Ghetto Schools in the First World, Romney vs Obama, MP Hit By Unwanted Law – reposted by @AgreeToDisagree...






Joseph Stembridge's blog ::...Buddhism Realities, Drug Firm Transparency Called Into..., Ghetto Schools in the First World, Romney vs Obama, MP Hit By Unwanted Law – reposted by @AgreeToDisagree...










               Not               many               lawyers,               unlike               freedom               fighters,               would               rue               being               "children               of               Macaulay"               these               days.

The               dollars               and               pounds               are               ringing               in,               thanks               to               Thomas               Babington               Macaulay's               legal               foundation.
               Azim               Premjis               and               Narayana               Murthys               sold               Indian               technology               services               to               the               world.

The               TVS               family               and               Baba               Kalyanis               sold               auto               expertise.

But               it               is               the               much-hated               19th               century               British               bureaucrat,               Macaulay,               who               is               helping               a               new               breed               of               business               emerge               in               the               nation,               legal               process               outsourcing               (LPO).
               "We               feel               India               has               a               unique               advantage               of               having               its               own               legal               system               in               English,"               says               Jonathan               Kelly,               partner               at               Simmons               &               Simmons,               a               U.K.

law               firm.

"Thus,               there               is               no               language               barrier               for               Indian               lawyers               when               they               wade               through               legal               documents               of               the               U.S.

and               British               companies."
               The               laws               of               most               former               British               colonies               have               similar               foundations               and               in               India,               Macaulay               set               up               an               educational               and               legal               framework               that               would               in               his               words               create               "a               class               of               persons,               Indian               in               blood               and               color,               but               English               in               taste,               in               opinions,               in               morals,               and               in               intellect".
               The               nascent               LPO               industry               is               expected               to               grow               30%               in               the               next               two               years,               forecasts               Pune-based               research               firm               ValueNotes,               which               tracks               the               sector.

The               LPO               business               in               India               increased               to               $250               million               in               March               2009               from               $146               million               in               2007.
               The               Great               Recession               in               2008               in               the               developed               nations               is               helping               the               legal               services               companies               grow,               unlike               their               technology               counterparts               which               saw               orders               slide,               as               companies               such               as               Citigroup               and               Bank               of               America               cut               technology               spending.

Clifford               Chance,               Eversheds,               Simmons               &               Simmons               and               Osborne               Clarke,               some               of               the               top               global               legal               firms,               are               outsourcing               some               work               to               Indian               companies               such               as               Integreon,               MindCrest,               and               Pangea3               as               their               clients               cut               fees               as               part               of               their               overall               cost               reduction,               although               legal               costs               are               a               just               a               fraction               of               their               overall               expenses.

In               the               U.S.,               companies               used               to               pay               an               average               $400               an               hour               for               legal               services               and               in               India,               it               is               getting               less               than               a               third               of               it.
               "Large               corporates               in               the               West               have               been               outsourcing               other               processes               for               quite               some               time,"               says               Neeraja               Kandala,               an               analyst               with               ValueNotes.

"Legal               processes               are               the               latest               addition,               given               that               firms               are               facing               pressure               to               cut               law               budgets."
               The               scope               of               LPO               work               includes               reviewing               and               drafting               legal               contracts,               reviewing               claims,               discovery               procedures               that               complement               litigation               processes,               and               monitoring               compliance               by               clients.

Legal               costs               run               into               $100               million               per               annum               on               an               average               for               the               Fortune               500               companies.

In               case               of               companies               in               sectors               such               as               technology               and               pharmaceuticals               that               deal               with               intellectual               property,               these               can               be               as               much               as               $200               million.
               Outsourcing               to               Indian               companies               can               reduce               these               costs               by               more               than               half,               say               experts.

"Due               to               the               slowdown,               our               clients               had               to               either               squeeze               more               (value)               out               of               the               same               legal               budget               or               cut               the               spends.

This               made               us               think               about               ways               to               improve               client               servicing               at               lower               costs,"               says               Simmons               &               Simmons'               Kelly.

"There               was               a               need               to               innovate               servicing               without               sacrificing               quality."
               With               £250               million               in               revenue,               Simmons               &               Simmons               (S&S)               is               among               the               top               10               law               firms               in               the               U.K.

It               recently               outsourced               back-end               legal               processes               to               the               Mumbai-based               LPO               Integreon               for               one               year.

The               scope               of               work               includes               litigation               reviews,               due               diligence               exercise,               and               financial               transaction               analysis.

With               this,               Mr               Kelly               expects               to               bring               down               costs               by               30-50%.
               The               familiarity               of               the               English               legal               systems               gives               an               advantage               to               Indian               companies               in               as               much               that               they               just               don't               perform               the               clerical               function               given               to               them,               but               also               end               up               doing               more               than               what               they               are               just               paid               for.

Pangea3's               staff               helped               a               U.S.

logistics               company               avoid               multi-million               dollar               law               suits               for               corrupt               practices               as               it               studied               millions               of               documents               to               avoid               price-fixing               charges.

"The               team               reviewed               over               a               million               complex               pricing               and               purchase               order               documents               spanning               over               a               period               of               eight               years,"               says               Sanjay               Kamlani,               co-CEO               at               Pangea3.

"The               client               was               exposed               to               the               hidden               danger               of               violating               the               U.S.

Foreign               Corrupt               Practices               Act."
               Thanks               to               the               expertise,               the               orders               are               flowing               in               and               new               jobs               are               created.

"We               have               seen               a               two-fold               rise               in               contract               value               in               the               past               two               years.

The               tenure               of               work               has               also               increased               from               a               few               months               to               3-5               years,"               says               MindCrest's               M.D.

Rohan               Dalal.

Chicago-headquartered               MindCrest               has               delivery               centers               in               Mumbai               and               Pune.

Its               headcount               has               also               seen               a               reciprocal               rise               from               400               lawyers               in               2008               to               more               than               1,000.
               LPO               initially               appealed               to               large               multinational               corporations               and               law               firms               because               of               the               economies               of               scale               and               wage               cost               arbitrage               opportunities.

However,               small               and               mid-size               legal               markets               are               beginning               to               capitalize               on               the               LPO               phenomenon.

LPO               levels               the               playing               field               for               smaller               organizations,               which               might               lack               staff,               resources               and               in-house               expertise,               allowing               them               to               scale               up               operations               quickly               for               a               specific               project               or               lawsuit.
               Although               LPO               began               with               low-end,               back-office               functions,               firms               now               send               more               sophisticated               work               overseas.

A               growing               range               of               legal               services               are               outsourced               across               the               globe,               including               data               entry,               legal               transcription,               pre-litigation               documentation,               legal               research,               due               diligence,               contract               management               and               intellectual               property               services.
               While               the               most               popular               offshore               destination               is               India,               LPO               is               gaining               momentum               in               other               parts               of               the               world,               including               China,               Australia,               South               Korea               and               the               Philippines.
               LPO               is               a               complex               process               and               is               not               the               best               solution               for               every               organization.

Below               are               the               major               advantages               and               pitfalls               of               outsourcing               legal               work               to               foreign               markets:
               Advantages               of               LPO
               Cost               Savings.

Legal               employees               in               overseas               markets               earn               30-70               percent               lower               wages               than               comparable               employees               in               the               U.S.,               allowing               domestic               firms               to               reap               tremendous               cost               savings.

Infrastructure               costs               in               India               and               other               overseas               markets               are               also               significantly               lower.
               Round-the-Clock               Operations.

The               12-hour               time               difference               between               the               U.S.

and               India               permits               24/7               operations.

Offshore               teams               can               work               through               the               night,               resulting               in               quick               turnaround               time               for               pressing               legal               projects.
               Access               to               Global               Labor               Pool.

India,               China               and               other               offshore               destinations               offer               a               large,               trained               labor               force.

India's               labor               force               is               predicted               to               increase               at               an               average               rate               of               15               million               per               year,               ensuring               a               large               pool               of               qualified               workers               for               law               firms               in               the               United               States,               Europe               and               other               parts               of               the               world               where               the               demand               for               labor               is               increasing.
               Flexibility.

Employing               a               combination               of               onshore               and               offshore               talent               allows               companies               to               tailor               their               capabilities               in               response               to               workload               and               client               demands.

LPO               also               allows               domestic               firms               to               tap               into               global               expertise               that               is               lacking               within               the               organization.
               Disadvantages               of               LPO
               A               Dun               and               Bradstreet               survey               revealed               that               almost               a               quarter               of               outsourcing               relationships               fail               in               the               first               two               years,               and               half               fail               within               five               years.

Below               are               a               few               drawbacks               to               LPO:
               Cultural               Differences.

Offshoring               work               to               foreign               markets               introduces               cultural               and               language               barriers               that               could               hinder               communications               between               onshore               and               offshore               teams.
               Confidentiality.

Outsourcing               sensitive               legal               information               across               the               globe               gives               overseas               vendors               access               to               confidential               information.

Some               people               contend               that               sending               legal               work               overseas               constitutes               a               waiver               of               the               attorney-client               privilege               because               the               U.S.

government               monitors               cross-border               communications,               and               foreign               countries               lack               the               privacy               rights               afforded               by               the               U.S.

Constitution.
               Communication               Barriers.

Many               outsourcing               ventures               fail               because               of               unclear               expectations,poor               vendor               responsiveness,               a               lack               of               understanding               and               ineffective               governance.

Companies               with               multi-shore               operations               must               dedicate               time               and               resources               to               managing               the               offshore               relationship,               diverting               attention               from               core               business               functions.
               Hidden               Costs.

In               some               instances,               hidden               costs               undermine               the               cost               benefits               of               outsourcing               work               overseas.

Hidden               costs               include               vendor               management,               quality               control,               contract               management,               employee               turnover,               vendor               profit               margins               and               increased               operational               costs.
               Geographical               Hurdles.

Relinquishing               control               of               complex               legal               processes               to               a               party               across               the               globe               can               result               in               a               loss               of               managerial               control               over               people               and               processes.

The               practice               of               employing               remote               workers               also               can               increase               certain               costs               such               as               travel               and               training.
               Poor               Infrastructure               and               Incomprehensibly               Complex               Bureaucracy
               
               Common               knowledge               suggest               you               can't               squeeze               water               from               a               rock,               but               Sandeep               Sood               is               trying               to               do               something               just               as               challenging               -               finding               humor-and               trouble-spots               in               the               skyrocketing               outsourcing               industry.
               As               dominant               as               outsourcing               has               become               in               today's               global               economy,               and               with               plenty               of               controversy               and               media               hype               surrounding               the               practice,               it               still               remains               a               relatively               boring               topic,               populated               by               an               alphabet               soup               of               terms               such               as               BPO,               KPO,               EPO               and               LPO,               and               unexplored               for               obstacles               to               smooth               performance.
               Sood               is               doing               his               best               to               change               that               with               "Doubtsourcing,"               a               Web               comic               and               e-mail               newsletter               that               tackles               the               outsourcing               industry               with               a               comic               sense               of               self-deprecating               humor               and               insider               observations.

For               Sood,               the               exercise               is               his               way               to               comment               on               the               inherent               issues               and               problems               of               the               outsourcing               industry,               as               well               as               market               his               own               Berkeley,               Calif.-based               software               consultancy,               Monsoon               Company.
               A               1998               graduate               of               the               University               of               California,               Berkeley,               with               a               bachelor's               degree               in               economics,               Sood               worked               for               PeopleSoft               for               a               year               before               kicking               around               with               a               number               of               starts-ups               and               eventually               launching               Monsoon               as               BCM               Digital               in               2001.

The               company               has               taken               a               "slow               and               steady               approach,"               as               Sood               describes               growth.

Monsoon               has               six               employees               in               the               United               States,               with               90               workers               in               three               Indian               cities:               Pune,               Chandigarh               and               Mumbai.
               Customers               include               Wells               Fargo               &               Co.,               Cisco               Systems               Inc.,               Hewlett-Packard               Co.

and               Microsoft               Corp.
               Sood               believes               it               is               important               to               have               a               sense               of               humor               about               the               problems               and               challenges               that               have               plagued               the               outsourcing               industry.
               He               feels               too               many               companies               pretend               there               are               no               problems               and               do               not               want               to               talk               about               them,               which               he               said               only               compounds               the               situation.
               "I               think               it               is               important               for               one               company               to               stand               up               and               say,               'Look               this               is               tough               work,'"               he               said.

"[Monsoon               admits]               we               have               screwed               up               projects               and               learned               from               it               [and               we               know               how               to               keep               these               problems               from               happening               again]."
               He               does               not               agree               with               a               pervasive               sense               of               denial               emanating               from               within               the               indUStry               and               believes               that,               if               anything,               admitting               to               the               challenges               will               show               clients               that               a               company               is               willing               to               tackle               and               overcome               them.
               Sood               is               very               outspoken               about               the               outsourcing               industry.

In               addition               to               Doubtsourcing,               he               also               has               a               blog               called               "Outsourcing               2.0"               about               offshore               development,               and               writes               and               speaks               frequently               on               the               topic.
               His               biggest               pet               peeve               is               the               use               of               the               "flat               world"               metaphor,               as               coined               by               author               Thomas               Friedman               in               his               book               "The               World               is               Flat."               Sood               believes               it               is               time               to               retire               the               overused               metaphor.

In               fact               the               tagline               for               Doubtsourcing               is               "the               comic               for               a               round               world."
               "The               world               is               not               flat,"               Sood               said.

"It               has               curves               and               lumps               and               is,               as               a               whole               still               round."
               According               to               Sood,               the               flat-world               metaphor               is               about               capability               and               the               fact               that               now               information               work               can               happen               anywhere,               due               to               communication               technology,               skilled               labor               and               cost               incentive               -               but               when               it               comes               to               quality               of               work               the               world               is               not               flat.

If               it               was,               he               explained,               the               customer               support               experience               would               be               the               same               whether               the               call               center               operator               lives               in               California               or               India               or               Costa               Rica.
               "If               it's               flat,               Chinese               products               would               have               the               same               quality               standards               that               American               ones               do.

In               a               flat               world,               50               percent               of               offshore               IT               projects               wouldn't               fail               due               to               communication               and               quality               issues,"               Sood               writes.

"The               world               is               full               of               strange               curves               and               contours.

All               this               'flat               world'               talk               tends               to               gloss               over               the               cultural               differences,               language               barriers               …               management               challenges,               time               differences,               etc.,               that               global               collaboration               brings               up."
               "When               we               accept               that               the               world               is               still               round,               we               can               have               a               better               conversation               about               these               challenges,               deal               with               the               management               issues               and               work               harder               on               bridging               cultural               understanding,"               he               continues.
               Sood               believes               that               the               flat-world               metaphor               has               become               so               influential               in               how               people               think               about               outsourcing               that               they               forget               about               these               challenges               and               assume               that               everything               will               just               work               out.
               He               said               India               is               a               perfect               example               of               this               and               has               fallen               into               the               trap               of               "overpromising"               when               in               reality               much               of               the               outsourcing               work               is               of               poor               quality.
               "I               think               it               is               the               natural               time               for               these               companies,               and               our               company,               to               step               back               and               figure               if               we               are               over-promising,               to               figure               out               if               we               are               really               delivering               and,               if               we               are               not,               is               this               hurting               the               overall               brand               of               India,"               he               said.
               "Whenever               companies               complain               about               the               quality               of               work,               Indian               companies               say,               'Look,               we               have               this               certification               and               that               certification,'"               he               added.

"When               you               look               under               the               hood,               we               have               been               really               great               at               certifying               the               mediocre               quality               [but               this               has               to               stop]."
               Sood               does               not               doubt               that               his               criticism,               veiled               in               comedy               or               not,               may               not               be               well               received               by               all               -               including               by               potential               customers               -               but               he               is               committed               to               his               approach               to               marketing               Monsoon.
               "There               is               a               lack               of               humor               regarding               outsourcing.

There               is               zero               creative               marketing               in               the               industry,"               he               said.

"If               no               one               else               is               doing               it               and               they               are               afraid               to               do               it,               then               we               have               a               chance               to               do               it               and               make               a               name               for               ourselves."
               His               company               has               nowhere               near               tapped               the               marketshare               that               India               would               provide               with               its               billion               people,               1,652               languages,               and               immense               numbers               of               literate,               technical               graduates               pouring               out               of               universities               -               yet               it               lags               behind               its               major               competitor,               China,               due               to               poor               infrastructure               and               incomprehensibly               complex               bureaucracy.
               According               to               a               team               of               HP               engineers               from               Bangalore,               over               to               meet               U.K.

journalists               in               Bristol               as               part               of               the               celebrations               around               HP               Labs'               40th               birthday,               technology               can               help,               but               only               if               everyone               can               interact               with               it.

Only               around               10               percent               of               Indians               can               conduct               a               transaction               in               English,               which               has               limited               the               penetration               of               PCs               to               around               60               million.

There's               no               further               chance               of               growth               unless               that               particular               problem               is               solved,               the               Bangalore               team               claims.
               Voice               recognition               and               continuous               handwriting               recognition               have               both               been               tried,               but               neither               is               reliable               enough               for               daily               use               in               the               community.

Instead,               HP               India               has               developed               the               Gesture               Keyboard,               or               GKB,               a               digitiser               pad               and               stylus               combo               that               works               with               Indic               writing,               one               of               the               major               families               of               local               language.

This               includes               Urdu,               Gujarati               and               Hindi               -               there               are               400               million               Hindi               speakers               alone,               an               enormous               group               to               isolate               from               IT               or,               if               you               prefer,               an               enormous               new               market               more               numerous               than               the               European               Union.
               The               key               characteristic               of               this               way               of               writing               is               that               it               has               a               number               of               base               characters               in               an               alphabet,               but               each               may               have               one               of               a               large               set               of               vowel               modifiers               -               matras               -               added.

For               example,               Hindi               has               36               consonants               that               can               be               modified               by               any               of               12               matras,               and               almost               every               consonant               can               be               bound               to               another.

That               leads               to               around               1,500               symbols.

Trying               to               input               these               on               an               ordinary               QWERTY-style               keyboard               results               in               huge               numbers               of               keystrokes.

Even               expert               typists               find               it               difficult               to               master:               someone               with               no               exposure               to               technology               can               find               it               alien               indeed.
               The               GKB               reflects               the               way               the               script               actually               works.

You               take               the               stylus               and               tap               one               of               the               base               characters               from               the               set               printed               onto               the               tablet,               and               that               enters               the               character.

Or,               draw               the               matra               over               the               character               on               the               tablet:               the               underlying               gesture               recognition               software               in               the               product               then               combines               the               modifier               with               the               base               character               to               produce               the               right               result.

HP               says               that               because               this               is               very               similar               to               the               way               writing               is               taught               in               schools,               it               takes               around               twenty               minutes               to               pick               up               and               can               soon               produce               around               twenty               words               a               minute.
               Although               the               device               is               relatively               expensive               -               it               costs               around               40               euros,               in               a               country               where               a               PC               can               be               bought               for               200               -               HP               says               it               can               easily               double               the               income               of               a               cybercafe               or               kiosk,               one               of               the               burgeoning               one-man               band               computer               booths               that               give               non-computer               owners               access               to               the               Internet,               government               services               and               so               on.

It               might               also               be               built               into               keyboards,               either               by               replacing               the               numeric               keypad               or               by               sliding               out               from               beneath.
               The               GKB               is               currently               available               in               Hindi               and               Kannada,               the               language               of               the               province               of               HP               Labs               India,               with               other               versions               such               as               Persian               and               Arabic               in               the               labs.

It               takes               about               a               month               to               add               a               new               language,               providing               it               follows               the               same               basic               rules;               the               project               itself               took               a               year               to               produce,               building               on               four               years               of               work               in               general               purpose               handwriting               recognition.
               PrintCast               is               another               example               of               technology               being               adapted               to               specific               needs.

This               is               a               way               of               embedding               documents               and               other               data               types               in               video               broadcasts:               in               principle,               nothing               too               different               to               the               way               Teletext               and               other               systems               have               been               sending               information               in               TV               signals               since               the               1970s,               although               PrintCast               also               understands               digital               transmissions.

But               by               focusing               on               printable               documents,               PrintCast               can               massively               improve               retention               of               the               information               in               the               broadcast               -               very               important               in               areas               where               access               otherwise               is               limited.

There               are               already               plenty               of               satellite               and               terrestrial               broadcast               systems               in               India               -               the               inventiveness               comes               in               making               them               double               as               carriers               of               printed               matter               without               modification.

The               new               information               is               mixed               in               with               the               program               before               transmission,               and               a               separate               decoder               monitors               the               video               signal               at               the               receiver               and               copies               the               documents               into               a               buffer,               from               which               it               can               be               printed.
               The               system               is               designed               to               be               used               in               public               forums:               people               come               in               to               a               hall               to               watch               the               broadcast,               and               at               each               point               where               a               document               can               be               printed,               the               person               running               the               equipment               can               run               off               as               many               copies               as               needed,               usually               for               a               nominal               charge.

The               advantages               for               health,               agriculture               and               other               local               government               information               transmissions               are               huge,               not               least               because               in               many               areas               other               printed               material               distributed               from               central               government               is               held               up               or               not               distributed               at               all               -               documents               that               tell               people               their               rights               are               not               always               popular.

This               bypasses               huge               swathes               of               bureaucracy.
               Neither               of               these               two               inventions               use               breakthrough               technologies               -               in               principle,               either               could               have               been               built               ten               or               fifteen               years               ago               with               small               teams               of               engineers               working               with               modest               resources.

Indeed,               at               the               HP               Labs               Bristol               demonstration,               a               number               of               journalists               were               disparaging               about               the               systems               -               "So,               you've               plugged               a               printer               into               a               television.

So               what?"               But               like               all               inventions,               no               matter               how               obvious,               it               took               someone               who               knew               of               a               particular               need               to               make               them               happen               -               and               their               importance               has               little               to               do               with               the               mechanics               behind               them.
               The               needs               of               the               invisible               world,               the               three               billion               outside               the               rich               countries,               are               only               just               becoming               known               -               as               evidenced               by               HP               Labs,               which               took               36               years               to               set               up               an               Indian               operation,               and               still               got               there               ahead               of               most.

With               that,               the               company               is               betting               that               by               meeting               the               country's               needs               the               benefits               will               flow               both               ways.

It's               not               just               a               matter               of               opening               up               another               market,               albeit               one               as               big               as               any               we've               known               before.

By               connecting               these               people,               their               ideas,               capabilities               and               potential               can               flow               back,               bringing               the               U.S.

new               information               and               perspectives               that               can               only               help               the               innovation               on               which               the               industry               depends.
               The               496               million               Hindi               speakers,               and               the               hundreds               of               millions               on               the               subcontinent               who               speak               Bengali,               Urdu               and               other               Indian               languages,               would               like               to               make               computers               their               own.
               But               their               problems               start               at               the               keyboard,               since               there               is               a               big               difference               between               Indian-languages               and               English               when               it               comes               to               reading               and               writing               on               computers.
               Keyboards               designed               for               the               English               language               alphabet               must               be               adapted,               with               special               software,               so               that               their               keys               can               produce               Indian               texts.

This               software               constructs               Indian               language               characters               out               of               smaller               pieces               known               as               glyphs.
               For               example,               the               South               Indian               Kannada               language               pieces               together               142               glyphs               in               thousands               of               combinations               to               produce               words               based               on               Kannada's               49               characters.
               Computers
               In               defining               global               standards               for               computing,               the               special               needs               of               less               influential               nations               seem               to               get               sidetracked.
               To               complicate               matters,               early               researchers               working               on               this               issue               in               India               constructed               their               own               sets               of               glyphs               or               character               pieces.
               This               often               meant               that               text               composed               on               one               computer               could               not               be               read               on               another               loaded               with               rival               software.
               This               was               a               great               handicap               since               it               is               the               ability               of               computers               to               talk               to               one               another               that               makes               them               such               powerful               tools.
               As               computing               spreads               across               India,               these               language-based               digital               divisions               persist               even               today.

Recently,               the               South               Indian               states               of               Karnataka               and               Tamil               Nadu               pushed               ahead               with               standards               of               their               own.
               And               small               firms               like               Mithi               in               the               central               Indian               city               of               Pune               have               worked               out               their               own               solution               to               send               and               receive               e-mail               in               11               Indian               languages               besides               English.
               Free               alternatives
               Most               of               the               current               Indian               language               programs               have               been               developed               for               use               with               Microsoft's               Windows               operating               system.
               But               many               computer               users               in               the               region               are               pushing               for               free               software               alternatives               that               everyone               can               afford.
               At               the               prestigious               Indian               Institute               of               Technology               and               the               National               Centre               of               Software               Technology,               Tamil               and               Hindi               language               systems               have               been               developed               for               Chennai               and               Bombay.
               Both               rely               on               the               Linux               operating               system               which               is               freely               available               on               the               internet.
               Now               that               these               breakthroughs               have               been               achieved               there's               real               hope               among               the               90%               of               Indians               who               do               not               read               and               write               in               English               that               the               digital               language               divide               will               soon               be               bridged.
               Similar               to               English               as               a               Second               Language               
               Students               learning               English               as               a               second               language               (ESL)               in               the               U.S.

There               are               many               oddities               that               seem               like               nonsense               to               writers               whose               first               language               originates               anywhere               from               the               Far               East               to               Africa               or               the               Middle               East               and               does               not               use               such               weird               words               as               'a'               'an'               or               'the',               or               'helping'               verbs,               or               doesn't               always               place               adjectives               before               the               nouns               as               English               does.
               If               English               confuses               you,               you               are               a               normal               ESL               student.

These               "weird"               things-such               as               countless               forms               of               the               verb               'to               be',               prepositions               like               'in'               'into'               or               'of',               or               the               articles               'a',               'an',               and               'the'-are               not               learned               easily               because               there               are               long               lists               of               examples               and               many               exceptions.

No               grammar               book               can               offer               complete               guidance.
               ESL               students               also               often               need               help               with               other               oddities               of               English               that               primarily               are               based               on               the               cultures               of               the               U.K.

and               the               U.S.

These               are               called               "idioms,"               of               which               there               are               many!
               One               place               to               start               exploring               the               difficulties               of               Indian               professionals               reading               and               writing               English               well               enough               to               please               U.S.

law               firms               is               verbs.

Unlike               the               Indian               dialects,               English               includes               helping               verbs               that               are               used               with               main               verbs.

Helping               verbs               combine               with               other               verbs               to               form               all               of               the               tenses               except               the               simple               present               and               simple               past.
               The               following               chart               shows               the               forms               of               major               helping               verbs:
               'Be'.

This               is               found               in               the               following               forms:               'be'               'am'               'is'               'are'               'was'               'were'               +               (and               often               takes               an               'ing'               form:
               I               am               going.
               With               modal               first:I               may               be               going.
               Passive               (with               past               participle):I               was               given               the               title.
               'Have'.

This               can               be               seen               as               'have'               'has'               'had'
               I               have               started.
               He               had               started.
               Do.

This               verb               often               looks               like               the               following:               'do'               'does'               'did'               +               (plus               the               verb's               base               form)
               Did               she               buy               that?
               Modal               verbs               are               "helping"               verbs               with               a               variety               of               meanings.

After               a               modal               "helper,"               use               the               base               form               of               the               verb.
               Examples               of               "helping"               verbs:
               Can,               may,               and               must.
               Example               sentences:
               Permission:               May               I               take               this?

(Is               it               all               right               if               I               take               this?)
               Advisability:               I               ought               to               take               this.

(It's               a               good               idea               to               take               this.)
               Conditional               verbs:               In               conditional               sentences,               clauses               after               'if',               'when',               and               'unless'               show               whether               the               result               is               possible               or               real,               depending               on               other               circumstances.
               Prediction:               Predicts               something               that               is               based               on               some               condition               or               previous               action.
               Present               or               Previous               Action,               Future               (usually               modal               +               base               form)
               If               you               eat               more               fresh               fruit,               you               will               be               healthier.
               Unless               she               arrives               soon,               we               will               be               late               for               the               concert.
               HINT:               When               'would',               'could',               and               'might'               are               used               with               the               base               form,'-s'               is               not               added               to               the               base               form               for               third               person               singular               present.
               For               example:               If               he               had               a               car,               he               could               drive               [not               'could               drives']               us               to               the               restaurant.
               Two-Word               (Phrasal)               Verbs
               Two-word               (phrasal)               verbs               have               two               (or               sometimes               three)               words               (particles)               following               the               verb               that               help               to               indicate               the               meaning.

Becaus               the               additional               word               or               words               often               change               the               meaning,               these               verbs               are               called               'idioms'               (or               unique               or               'nonsense'               words               that               come               from               a               country's               culture).
               Look               over               (examine)               She               looked               over               the               terms               of               the               contract.
               Look               up               (search)               I               need               to               look               up               that               phone               number.
               Verbs               with               '-ing'               and               'to               +               Verb'               Forms
               Some               verbs               combine               only               with               the               '-ing'               form               of               the               verb               (gerund);               some               combine               only               with               the               'to+verb'               form               (infinitive);               some               verbs               can               be               followed               by               either               form.
               Verbs               followed               only               by               '-ing'               forms               (gerunds):               admit               enjoy               practice;               appreciate               finish               recall.
               Some               verbs               that               can               be               followed               by               either               form               can               have               their               meaning               changed:               forget               remember               stop               try;               She               stopped               talking.

[She               ceased               and               did               not               talk.];               She               stopped               to               talk.

[She               paused               while               going               somewhere               in               order               to               talk.]
               Verbs
               Verbs               are               necessary               parts               of               English               sentences               and               must               be               included.

Verbs               such               as               'is'/'are'               or               other               'helping               verbs'               can               be               omitted               in               other               languages,               but               not               in               English.
               --Liu               'is'               studying               to               be               a               computer               programmer.
               --She               'has'               been               studying               ancient               Mayan               ruins               in               Mexico               for               many               summers
               --               It               'might'               be               a               good               idea               to               bring               some               water               when               we               hike.
               Subjects               and               There/It
               In               some               languages,               the               subject               can               be               omitted,               but               in               English               the               subject               is               left               out               only               when               expressing               a               command               ("Put               that               box               here,               please.")
               All               the               children               laughed               when               'they'               (subject)               were               watching               the               cartoon.
               The               hockey               player               'who'               (subject)               was               guarding               the               goal               got               hurt               in               the               game.
               Particularly               troublesome               are               THERE               and               IT               as               subjects.

Even               when               THERE               is               the               subject               word               and               the               real               subject               is               elsewhere               in               the               sentence,               THERE               must               be               included.

IT               is               sometimes               needed               as               a               subject               in               sentences               about               the               weather,               distance,               time,               and               other               aspects               of               the               world               around               us.
               Repeated               Words:               Subjects
               In               some               languages,               the               subject               can               be               repeated               as               a               pronoun               before               the               verb.

In               English,               the               subject               is               included               only               once.
               Bones               in               the               body               [do               NOT               need               the               word               'they'               next]               become               brittle               when               people               grow               older.
               [In               this               sentence,               both               BONES               and               THEY               are               the               subject               of               the               verb               brittle.]
               The               plane               that               was               ready               for               takeoff               [do               NOT               need               'it'               at               this               point]               stopped               on               the               runway.
               [In               this               sentence               both               plane               and               it               are               the               subject               of               the               verb               stopped.]
               Conclusion
               Those               examples               directly               above               are               just               a               few               nuances               of               American               English               that               Indian               business               people               and               writers               often               don't               understand               until               years               of               ongoing,               direct               usage               with               Americans               within               a               business               deal               or               negotiation.

The               language               problems               so               far               have               been               solved               by               having               American               copy               editors               work               on               or               rewrite               text               provided               by               Indian               lawyers               to               assure               that               meanings               haven't               been               changed.
               This               is               a               hidden               cost,               that               another               step-with               its               added               costs-will               be               necessary               on               this               side               of               the               oceans               after               years               of               bragging               by               Indian               LPOs               that               they               are               all               fluent               in               English.

In               fact,               I've               had               to               heavily               edit               many               of               their               articles               and               send               them               back               to               India,               and               I've               had               great               misunderstandings               with               their               assignment               editors               because               their               emails               are               unreadable:               they               obviously               look               up               an               Indian               word               in               a               dictionary               and               find               the               English               word               and               then               paste               it               within               the               email,               or,               worse,               within               their               site               or               blog.




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